2. Definitions

For purposes of this Terms of Service, the following definitions apply:
 

• “Eight Point Solutions LLC”, “Eight Point Solutions,” “EPS,” “Company,” “we,” “us,” or “our”: refers to Eight Point Solutions LLC, a limited liability company organized under the laws of the State of Delaware (Delaware State Registration No. 3604679), with its principal business address at 7404 Executive Place, 5th Floor, Suite L-17, Lanham, MD 20706. Eight Point Solutions LLC is also registered to do business in the State of Maryland (Maryland state registration pending) and its Employer Identification Number (EIN) is 99-2997583.

• “Site”: the website located at https://www.eightpointsolutions.com and any related subdomains or web pages controlled by Eight Point Solutions, as well as any online platforms, portals, or applications through which Eight Point Solutions provides information or Services.

• “Services”: all products and services provided by Eight Point Solutions, including but not limited to security and tactical training courses (both in-person and online), firearms certification programs, consulting services, digital content, the “Virtual Academy,” informational materials, and any other features, functionalities, or offerings made available by us through the Site or otherwise.

• “User” or “you”: any individual or entity who accesses, browses, or uses the Site or Services, whether as a visitor, student/trainee, customer, or on behalf of an organization.

• “User Content”: any content or information that a User submits, posts, uploads, or otherwise provides to the Company through the Site or Services. This includes, for example, messages or information submitted via forms, comments, feedback, images, or any other materials that you provide (excluding personal data which is handled per our Privacy Policy).

• “Content”: all materials and information made available on or through the Site or Services, including without limitation text, graphics, logos, images, audio/video recordings, course descriptions, curriculum materials, blog posts, software, and the design, selection, and arrangement thereof.

• “Third-Party Content”: content, links, or resources provided by third parties that may appear on the Site or be accessible through the Services.
   

Other capitalized terms may be defined elsewhere in these Terms. Any use of the words “including,” “include,” or similar terms in these Terms shall be read as “including, without limitation.”

3. Eligibility

You must be eligible to use the Site and Services. By using our Site or Services, you represent and warrant that: (a) you are at least 18 years of age, or if you are under 18, that you are at least 13 years of age and have the consent of your parent or legal guardian to use the Site under their supervision (the Site and Services are not intended for children under 13 years old); (b) you have not been previously suspended or removed from our Services; and (c) your use of the Services is in compliance with all applicable laws and regulations.
 

Certain training courses and Services have additional eligibility requirements. For example, participation in firearms or security training may be restricted by law to individuals who meet specific legal criteria (such as not having certain criminal convictions, not being subject to restraining orders, and being legally permitted to handle firearms). By enrolling in such courses, you further represent and warrant that you meet all required criteria outlined in our Training Policies and applicable law. We reserve the right to refuse access to the Services or enrollment in any course if we determine you do not meet the eligibility requirements.
 

If you are using the Services on behalf of a company, organization, or government entity, you represent that such entity is duly authorized to do business and that your employees, agents, and contractors who access the Services are authorized to do so and will be held to these same Terms.

4. Scope of Use

Subject to your compliance with these Terms, Eight Point Solutions grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and make personal, lawful use of the Site and Services. This license is provided solely for your own informational, non-commercial purposes (or, if you are a business or government entity, for your internal purposes) in connection with the offerings of Eight Point Solutions. You may view, download, and print materials from the Site for your personal use and educational purposes only, provided that you do not remove or obscure any copyright, trademark, or other proprietary notices.
 

Restrictions on use: Except as expressly permitted by these Terms, you shall not (and shall not attempt to) copy, reproduce, publish, transmit, distribute, modify, create derivative works from, sell, license, rent, or otherwise exploit the Site, Services, or any Content. You may not use any data mining, robots, scraping, or similar data gathering or extraction methods to obtain Content or information from the Site. All rights not expressly granted to you in these Terms are reserved by Eight Point Solutions and its licensors.
 

If the Services require you to create an account or register for an event/course, you agree to provide truthful, accurate, current, and complete information during the registration process. Account security: You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately at info@eightpointsolutions.com or (410) 525-5775 of any unauthorized use of your account or any other breach of security. Eight Point Solutions will not be liable for any loss or damage arising from your failure to comply with the above requirements.

4. Data Sharing and Disclosure

We do not sell personal data.
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We may disclose data under the following conditions:

• Authorized Personnel: Internal access on a need-to-know basis

• Third-Party Processors: Secure vendors for payment, IT, comms, or analytics

• Legal Compliance: When required by subpoena, regulation, or lawful request

• Mergers/Acquisitions: Data may transfer with business continuity operations

• Explicit Consent: If you give written permission to share your information

5. Acceptable Use

When accessing or using our Site and Services, you agree to adhere to the following acceptable use requirements and refrain from any prohibited conduct:
 

• Lawful Purposes Only: You will use the Site and Services only for lawful purposes and in accordance with these Terms. You shall not use the Site or Services in any manner that violates any applicable law, regulation, or ordinance (including, without limitation, laws regarding the export of data or software, data privacy, and intellectual property).

• No Harmful Interference: You shall not introduce viruses, Trojan horses, worms, logic bombs, or any other malicious or technologically harmful code into the Site or Services. You agree not to attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our Site, our servers, any data storage, or any related system or network. This includes not engaging in any activities that impose an unreasonable or disproportionately large load on our infrastructure or that of our service providers.

• Respect Rights of Others: You shall not harass, threaten, demean, defame, abuse, or intimidate any other users, our instructors, staff, or any third party while using the Services. Hate speech, discrimination, or any content that is unlawful, infringing, obscene, or otherwise objectionable is strictly prohibited. Additionally, you must not impersonate any person or entity or misrepresent your affiliation with any person or entity when interacting on the Site.

• No Misuse of Content: You will not use, display, mirror, or frame the Site or any Content contained therein, except to the extent expressly permitted by Eight Point Solutions. You may not remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on any portion of the Content. Furthermore, you shall not use the Site to collect or store personal data about other users without their express permission or in violation of our Privacy Policy.

• No Unauthorized Commercial Use: The Site and Services are intended for the education and benefit of our users and clients. You shall not use the Site or any part of the Services for advertising, solicitation, or other commercial purposes not expressly authorized by Eight Point Solutions. This means you will not resell our courses or content, and you will not promote or distribute any products or services other than those of Eight Point Solutions through the Site (for example, posting unauthorized promotional materials, “junk mail,” “spam,” chain letters, or pyramid schemes is prohibited).

• Compliance with Training Protocols: If you are participating in any training or course offered by EPS (whether virtually or in-person), you agree to comply with all rules, safety protocols, codes of conduct, and instructions provided by EPS instructors or outlined in our Training Policies. Any behavior that is unsafe, disruptive, or in violation of those policies is unacceptable and may result in immediate termination of your participation (and removal from the premises, if applicable). In such cases, no refund will be issued for any fees paid, as per Section 13 of these Terms.
   

Eight Point Solutions reserves the right (but not the obligation) to monitor your use of the Site and Services for compliance with these Terms. We may, in our sole discretion, remove or delete any User Content (defined below) and/or restrict, suspend, or terminate your access to the Site or Services if we believe there has been a violation of these Terms or for any other lawful reason (see Section 16 – Termination).

6. Intellectual Property

Ownership: All Content on the Site and provided through the Services, and all intellectual property rights therein, are the property of Eight Point Solutions or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. This includes, but is not limited to, all text, graphics, logos, icons, images, audio clips, video content, digital downloads, data compilations, software, and underlying technology.

The names “Eight Point Solutions” and “EPS”, our logos, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Eight Point Solutions LLC. You are not granted any right or license to use any trademarks of the Company for any purpose without our prior written consent. All other trademarks appearing on the Site are the property of their respective owners.

Limited Use License: Subject to these Terms, you may electronically copy or print portions of the Content from the Site solely for your personal use or internal business use (if you are an institutional client), and only as necessary to utilize the Services. Any such copies must retain all copyright and proprietary notices. Any other use of the Content without our prior written permission is strictly prohibited. You may not modify, publish, transmit, reverse engineer, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part, except as expressly permitted by these Terms or by law.

Feedback and Suggestions: We welcome feedback, comments, and suggestions for improvements to our Services (“Feedback”). If you provide us any Feedback, you hereby grant Eight Point Solutions a perpetual, irrevocable, worldwide, fully transferable, sublicensable, royalty-free license to use, reproduce, disclose, modify, create derivative works from, publish, and otherwise exploit such Feedback for any purpose, without any obligation to compensate you.

Reservation of Rights: All rights not expressly granted to you in these Terms are reserved by Eight Point Solutions and its licensors. No licenses or rights are granted to you by implication or otherwise, except for the limited rights expressly described in this Agreement. Unauthorized use of any Content or the Site may result in violation of copyright, trademark, and other laws and could result in civil or criminal penalties.

7. User Content

Certain features of our Site or Services may allow you to submit or upload User Content (for example, posting a comment, submitting a testimonial or review, uploading an assignment in the Virtual Academy, sending inquiries or information via forms, etc.). By submitting any User Content, you agree to the following terms:
 

• Your Ownership: You retain any ownership rights you have in the User Content you provide. Eight Point Solutions does not claim ownership of your User Content. However, by submitting User Content, you grant us a license to use it as described below.

• License to EPS: You hereby grant Eight Point Solutions LLC a non-exclusive, worldwide, royalty-free, fully-paid, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, adapt, modify, translate, create derivative works from, publicly perform, and publicly display your User Content, and otherwise use it in connection with providing or promoting the Services (including in our marketing materials, social media, or case studies), and for any other purposes in accordance with our Privacy Policy. This license continues even if you stop using the Services or your account is terminated, necessary for us to maintain business records and evidence of communications.

• Your Responsibilities: You represent and warrant that you have all necessary rights and permissions to submit the User Content and to grant the license above. You further represent that your User Content (i) is truthful and accurate (for example, if it’s a testimonial or comment), (ii) does not infringe or misappropriate any third-party’s intellectual property or proprietary rights (such as copyright, trademark, patent, trade secret, privacy, publicity or other rights), (iii) does not violate any law or regulation, and (iv) is not defamatory, obscene, harassing, threatening, or otherwise objectionable. You agree that you will not submit any User Content that contains personal or sensitive information about another person without their consent, or any content that contains malicious code or viruses.

• No Confidentiality: Except for personal information that is protected by our Privacy Policy, any User Content you submit is not considered confidential or proprietary. For example, if you send us an idea for a new course or a suggestion, we may use it without obligation or compensation to you (as noted under Feedback above). Do not submit any information or material that you consider highly sensitive or confidential.

• Monitoring and Removal: You acknowledge that Eight Point Solutions is not obligated to pre-screen or monitor User Content, but we reserve the right to do so. We may remove, delete, or modify any User Content in our discretion at any time, for example if we believe it violates these Terms or is otherwise objectionable. You have no expectation of any review, feedback, or compensation for any User Content. We are not responsible for any loss or damage arising from removal of your User Content or the content submitted by other users.

• No Endorsement: Any User Content or opinions expressed by users (e.g., in testimonials, forums, or comments) are solely those of the individuals who submitted them, and do not necessarily reflect the views of Eight Point Solutions. We do not endorse any User Content, and we are not responsible or liable for User Content posted by you or any other user or third party.
   

By submitting any User Content, you agree to indemnify Eight Point Solutions for all claims resulting from User Content you provide, as further described in the Indemnification section of these Terms.

8. No Certification or Training Granted

Use of the Site or Services does not equate to certification or completion of training. While our Site provides information about security training, firearms certification, and other courses, simply accessing content or using our online resources does not mean you have earned any professional certification, license, or training credential. Certificates or training completion credits are awarded only under the specific conditions of each course or program. This typically requires: (a) formal enrollment in the course, (b) payment of all applicable fees, (c) full attendance/participation in all required sessions or modules, (d) successful completion of any required examinations, assessments, or qualifications, and (e) compliance with all training policies and standards of conduct. Only upon satisfying all such requirements and receiving an official confirmation (e.g., a certificate or written notice) from Eight Point Solutions will you be deemed to have earned a certification or completed the training.
 

Nothing on our Site — including course descriptions, blog articles, training videos, or other educational content — confers any status, title, certification, or authority to the User. For example: reading about a firearms safety technique on our blog does not make you certified in firearms training; viewing a demonstration video does not qualify you to teach or perform that technique professionally. Our online “Free Training” materials or resources are for informational and preparatory purposes only, and are not a substitute for formal training courses.
 

Furthermore, no employment, partnership, or client relationship is created by your use of the Site or Services. Participation in our training or consulting Services does not constitute an endorsement of your skills or a guarantee of any employment or contract opportunities. Eight Point Solutions may issue certificates or credentials only as explicitly described for certain courses, and those are subject to verification and revocation if obtained under false pretenses or if subsequent behavior (such as misconduct) warrants such action.
 

In summary, you should not represent that you are certified or trained by Eight Point Solutions unless you have received formal written certification from us. Misrepresenting your training or certification status to any employer, agency, or third party may have legal consequences, and Eight Point Solutions disclaims any liability for any harm resulting from such misrepresentations.

9. Assumption of Risk

Acknowledgment of Inherent Risks: You understand and acknowledge that the nature of the Services offered by Eight Point Solutions — including but not limited to firearms training, tactical exercises, security operations simulations, self-defense courses, and other physically or technically demanding activities — involves inherent risks and dangers. These risks may include serious personal injury, disability, property damage, or even death. Risks can arise from, for example, the discharge of firearms, physical exertion, the use of safety equipment, close-quarter combat simulations, exposure to environmental conditions (such as outdoor training environments), travel to and from training sites, and the actions or omissions of other participants. Even if safety protocols are followed, not all risks can be eliminated.
 

Voluntary Participation: By enrolling in or participating in any training course or activity provided by EPS, you voluntarily assume all risks associated with that activity. You acknowledge that you have carefully considered the risks and are willingly proceeding to engage in the training or service. If you do not feel comfortable with the risks, you should not participate in the activity.

Compliance and Safety: You agree to strictly follow all safety guidelines, rules, instructions, and protocols provided by Eight Point Solutions and its instructors at all times. This includes wearing recommended or required protective gear, adhering to firearms safety rules, and refraining from any behavior that could endanger yourself or others. You also agree to immediately report any safety concerns, injuries, or incidents to an EPS instructor or staff member. Failure to follow safety instructions or reckless conduct may result in your immediate removal from the activity (with no entitlement to a refund) and potential prohibition from future courses.
 

Medical Considerations: You are responsible for determining whether you are physically, medically, and mentally able to participate in any training or course. If you have any health conditions (such as heart issues, pregnancy, epilepsy, physical disabilities, etc.) or are under the influence of any substance that could affect your ability to safely participate, you must refrain from participating or inform EPS in advance to discuss possible accommodations. By participating, you affirm that you have no condition that would put you or others at undue risk. You assume full responsibility for any injuries or complications arising from any medical or physical condition you have, whether or not disclosed to us.
 

Release of Liability for Assumed Risks: To the fullest extent permitted by law, you agree to release and hold harmless Eight Point Solutions LLC, its owners, instructors, employees, agents, contractors, and affiliates from any and all liability for any injuries, damages, losses, or claims (collectively, “Claims”) arising out of or in connection with your participation in the training or use of the Services, including those arising from the inherent risks of the activity or from your own negligence or misuse of equipment or information. You understand that this release does not apply to Claims arising from the gross negligence or willful misconduct of Eight Point Solutions.
 

No Guarantee of Safety: While Eight Point Solutions is committed to maintaining a safe training environment and provides instruction on best practices for safety and security, we do not and cannot guarantee your personal safety or the prevention of all injuries or incidents. The knowledge and skills provided in our training are meant to improve your abilities and preparedness, but real-world outcomes can vary and are influenced by factors outside our control. You acknowledge that any training in self-defense, firearms use, or security tactics carries no guarantee that injury, death, or loss will not occur in actual situations, and EPS is not responsible for how you or anyone else applies the training outside of our controlled environment.
 

By using the Services or participating in any training, you are affirmatively asserting your understanding of and agreement to this assumption of risk. If you do not agree, you must not participate in the activities or utilize the aspects of the Services that involve such risks.

10. Disclaimers

General “As-Is” Disclaimer: The Site, Services, and all Content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the maximum extent permitted under applicable law, Eight Point Solutions disclaims all warranties, express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising out of course of dealing or usage of trade. We make no guarantees that the Site or Services will meet your requirements or expectations, or that the results obtained from your use of the Services will be accurate, reliable, or applicable to your particular circumstances.
 

No Warranty of Availability: Eight Point Solutions does not warrant that the Site or Services (including any scheduling or registration system) will be available on an uninterrupted, timely, secure, or error-free basis. We do not guarantee that any particular course session or event will occur as scheduled (we reserve the right to reschedule or cancel events as needed, as described elsewhere in these Terms). From time to time the Site may be unavailable due to maintenance, technical issues, or causes beyond our control. You are responsible for providing your own access (such as internet connection and compatible devices) to use the Site; we make no warranty that the Site is compatible with any particular hardware or software.
 

Accuracy of Information: The information and Content presented on the Site or through the Services are for general informational and educational purposes. While we strive to ensure that the Content is current and accurate, we do not warrant or guarantee the completeness, accuracy, or usefulness of any information on the Site. Laws, regulations, and best practices in the security and training field may change, and personal or situational differences may affect how information should be applied. Use caution and do not rely solely on the Site’s information for critical decisions. If you find an error or omission, please let us know, but we are not obligated to update any Content.
 

No Professional Advice: Any guidance or content provided by Eight Point Solutions (outside of formal training certifications) should not be construed as professional legal advice, medical advice, or other professional advice. For example, descriptions of laws related to firearms or self-defense are informational; you should consult appropriate professionals or authorities to verify legal requirements for your situation. We expressly disclaim any liability for actions taken by you based on information obtained through the Site or Services.
 

Results May Vary: Participating in our training courses or using our consulting Services can improve knowledge and skills, but individual results will vary. Eight Point Solutions makes no promises or warranties regarding outcomes such as: passing any third-party certification exam, obtaining or maintaining any government-issued permit or license, performance in real-life security situations, or securing employment or contracts. Any testimonials or endorsements by others are individual experiences and not guarantees of what you will experience.
 

Third-Party Statements and Content: Eight Point Solutions is not responsible for any statements, guarantees, or other information provided by third parties on the Site (for example, in interviews, linked articles, or user comments). Any Third-Party Content is provided for convenience and information; we do not endorse or assume responsibility for any Third-Party Content (see Section 14 regarding External Links and Third-Party sites).
 

Some jurisdictions may not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you. In such case, any warranties required by law are limited in duration to 30 days from the date of first use of the Services, and to the extent permitted by law, the scope of such warranty will be limited to the minimum required.

11. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Eight Point Solutions LLC, its owners, members, directors, officers, employees, instructors, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, under any legal theory (including contract, tort, strict liability, or otherwise), arising out of or relating to your use of (or inability to use) the Site or Services, even if we have been advised of the possibility of such damages. This limitation of liability includes, but is not limited to, damages for personal injury or death, pain and suffering, emotional distress, lost profits, lost revenue, lost business or anticipated savings, loss of data, loss of goodwill, service interruption, computer damage, or the cost of obtaining substitute services.
 

Cap on Liability: To the extent that any liability is not otherwise excluded by these Terms, the total aggregate liability of Eight Point Solutions and its affiliates for any claim arising out of or relating to these Terms, the Site, or the Services shall not exceed the greater of: (a) the total amount of fees you have paid to Eight Point Solutions for Services in the six (6) months immediately preceding the event giving rise to the claim; or (b) $100.00 USD. If you have not paid any fees to us (for example, if you are using free portions of the Site), our total liability to you shall not exceed $100.00.** This limitation applies cumulatively to all causes of action, including without limitation breach of contract, breach of warranty, negligence, strict liability, misrepresentations, and other torts.
 

Exceptions: Some states or jurisdictions do not allow the exclusion or limitation of certain damages. If the laws of such a jurisdiction apply to your case, some or all of the above exclusions or limitations may not apply to you, and you may have additional rights. In such cases, our liability will be limited to the maximum extent permitted by law.

Release: You hereby release Eight Point Solutions and its affiliates from any and all obligations, liabilities, and claims in excess of the limitations stated herein. The limitations set forth in this Section 11 are fundamental elements of the basis of the bargain between you and Eight Point Solutions. You acknowledge that Eight Point Solutions would not be able to provide the Services on an economically feasible basis without these limitations.
 

This Limitation of Liability section shall survive the termination or expiration of this Agreement.

12. Indemnification

You agree to indemnify, defend, and hold harmless Eight Point Solutions LLC, its parent, subsidiaries, and affiliates, and each of their respective officers, directors, managers, members, shareholders, employees, instructors, agents, and representatives (collectively, the “Indemnified Parties”), from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees and court costs) arising out of or relating to:
 

1. Your breach of these Terms: including any violation of the Acceptable Use policy (Section 5) or any other term or obligation described in this Agreement;

2. Your use or misuse of the Site or Services: including any training or activities you engage in through Eight Point Solutions, and any Third-Party Content or services you use via the Site;

3. Your User Content: any claims that User Content you submitted infringes or misappropriates any intellectual property, privacy, publicity, or other rights of a third party, or that it is defamatory or harmful (to the extent such liability is not covered by Eight Point Solutions under applicable law);

4. Your violation of any law or regulation: including, for example, any illegal use of firearms or security tactics, or data/privacy laws, or export control laws if applicable;

5. Your negligence or willful misconduct: in connection with your participation in any training or use of any information provided by Eight Point Solutions; or

6. Your violation of any other party’s rights: such as another user or a third-party’s rights, including personal injury or property damage caused by you.
    

Eight Point Solutions reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that case, you agree to cooperate with our defense of such claim and you shall not settle any such matter without the prior written consent of Eight Point Solutions. You agree to promptly notify Eight Point Solutions of any third-party claims and to provide reasonable assistance in defending such claims.
 

This indemnification obligation will survive the termination of these Terms and your use of the Site or Services.

13. Payments, Refunds, and Cancellations

Certain Services offered by Eight Point Solutions (such as training courses, certification programs, or consulting engagements) may require payment of fees. The following terms apply to fees, payments, refunds, and cancellations:
 

Fees and Pricing: All fees for courses or services will be as quoted and described on the Site or in a proposal/invoice provided by Eight Point Solutions. Prices are listed in U.S. Dollars (USD) unless otherwise stated, and are exclusive of any taxes (sales tax, VAT, etc.) or processing fees that may apply. You are responsible for paying any such taxes or additional charges. We reserve the right to change our fees or pricing at any time, but any such changes will not affect a course or service you have already purchased prior to the effective date of the change.
 

Payment Terms: Payment is due at the time you register for a course or order a service, unless an alternative arrangement has been agreed upon in writing. We may use third-party payment processors to handle credit card or electronic payments. By providing payment information, you represent that you are authorized to use the payment method, and you authorize our designated payment processor to charge the full amount due for the chosen Service (plus any applicable taxes or fees) to the payment method you provide. If your payment method fails or is declined, we may prevent your enrollment or access to the Service until payment is successfully processed. You agree to keep your billing information current, complete, and accurate.
 

No Refund Policy: All payments for training courses and services are generally non-refundable. Once you enroll in a paid course or service, your registration and payment are considered final. If you decide not to attend or participate, or if you only partially complete the course, you will not be entitled to a refund of any fees paid, except in the specific circumstances described below or as required by law. This no-refund policy is a core part of our Training Policies, as we often incur costs and may limit availability for others when we reserve a spot for you.
 

Rescheduling and Cancellations by User: If you are unable to attend a course or need to change your plans, you must contact us in writing as soon as possible (at info@eightpointsolutions.com or via another designated method) to request a rescheduling or discuss options. At our discretion, and subject to availability, we may allow you to reschedule your participation to a different course date if your request is made sufficiently in advance of the original course start date. However, we are under no obligation to grant rescheduling requests, especially if they are last-minute. No-shows or late cancellations (for example, cancelling the day of the training or failing to attend without notice) will typically result in forfeiture of the fee. We do not provide cash refunds for user-initiated cancellations; at most, we may extend a credit for a future course, and such credit is purely at EPS’s discretion on a case-by-case basis.
 

Cancellations or Changes by EPS: Eight Point Solutions reserves the right to cancel, postpone, or reschedule any course or service for any reason (for example, if minimum enrollment is not met, an instructor becomes unavailable, weather or emergency conditions, or other business needs). In the event that we cancel a course before it begins, we will notify you as soon as practicable and provide you with options which may include: (a) rescheduling to a new date, (b) credit toward a different course or service, or (c) a full refund of any fees paid for the cancelled course, at our discretion. If a course is in progress and must be interrupted or postponed (for instance, due to an emergency on the training day), we will make reasonable efforts to reschedule the remaining portion of the training. If rescheduling is not possible, we will determine an appropriate partial refund or credit. EPS is not liable for any additional costs you incur due to a cancellation or rescheduling (such as travel or lodging expenses); we recommend that you consider this policy when making outside arrangements.
 

Removal for Violation: If you are removed or expelled from a training or Service due to your violation of these Terms or any Training Policies (for example, due to safety violations, misconduct, or fraud), you will not be entitled to any refund of fees paid. Additionally, we may bar you from enrolling in future Services.
 

Chargebacks and Disputes: You agree to contact us with any disputes about charges or billing errors within 30 days of the charge. If you improperly initiate a chargeback or payment dispute with your bank or credit card for a charge that was properly authorized under these Terms, we reserve the right to terminate your account and pursue any available legal remedies to collect the payment, plus any fees incurred by us due to the improper chargeback.
 

Promotions and Discounts: Any promotional offers or discount codes must be used at the time of purchase and in accordance with their specific terms. Promotions cannot be applied retroactively and may be subject to additional conditions or time limits. We reserve the right to discontinue or modify any promotions at any time.
 

Refunds as Required by Law: If you are a consumer in a jurisdiction that provides for certain refund rights (such as a mandatory cancellation period for online sales, or refunds for certain unused services), we will honor those rights to the extent required. Nothing in these Terms is intended to limit any rights you may have under consumer protection laws.
 

By making a purchase or enrolling in a course, you acknowledge that you have read and agree to this Payments, Refunds, and Cancellations policy. We encourage you to be certain of your commitment before completing a purchase, and to reach out to us with any questions or concerns about a course prior to enrolling.

14. External Links and Third-Party Resources

The Site and Services may contain links to third-party websites or resources, or references to content, products, or services provided by third parties (collectively, “Third-Party Sites” or “Third-Party Resources”). These links and references are provided solely for your convenience or informational purposes. Examples might include links to partner organizations, accreditation bodies, external training materials, social media pages, news articles, or government regulations relevant to our field.
 

No Endorsement or Control: Eight Point Solutions does not endorse, supervise, or have any control over any Third-Party Sites or Third-Party Resources. The inclusion of a link or reference does not imply affiliation, partnership, approval, or endorsement by Eight Point Solutions of the linked website or resource or its contents. We do not guarantee the accuracy, completeness, or usefulness of any information on Third-Party Sites.
 

Separate Terms and Policies: Third-Party Sites typically have their own terms of service and privacy policies, which may differ from ours. When you follow a link to an external site, you become subject to the terms and policies of that third party. We strongly encourage you to review the terms and privacy policy of any third-party site you visit. Eight Point Solutions is not responsible or liable for any dealings or interactions you have with third parties or their sites, including any damage or loss incurred (or any data collected from you) by virtue of visiting a third-party site.
 

No Liability: You access and use Third-Party Sites at your own risk. Eight Point Solutions will not be responsible for any harm, losses, or consequences arising from your use of or reliance on any Third-Party Resources. If you choose to purchase or use any product or service from a third party (for example, a piece of equipment one of our instructors recommended, or additional training from another provider), that is solely between you and the third party. Any transactions that occur between you and a third-party are strictly between you and that third-party, and we are not involved in or liable for those transactions.
 

If you have any concerns about a link or external resource on our Site (such as if you find a broken link or something you believe is inappropriate), please notify us at info@eightpointsolutions.com, and we may evaluate whether the link should be removed. However, we are under no obligation to remove any third-party content or links we have provided as references.

15. Privacy Policy

Your use of the Site and Services is also subject to the terms of our Privacy Policy, which is hereby incorporated by reference into these Terms. The Privacy Policy describes how we collect, use, store, and disclose personal information, as well as your rights and choices regarding your data. By using our Site or Services, you acknowledge that you have read and understood our Privacy Policy and you consent to the collection and use of your information as described therein.
 

Key points include: (a) what information we collect when you visit or use our Services (for example, when you register for a course or fill out a form), (b) how and why we use that information (e.g., to provide Services, communicate with you, improve our offerings, and comply with legal obligations), (c) how we might share information with third parties (such as service providers or partners, or if required by law enforcement), and (d) your rights to access, correct, or delete your personal data, among others.
 

Data Security: We implement security measures to protect your personal information, but we cannot guarantee that unauthorized third parties will never be able to defeat those measures. By using the Services, you acknowledge that you provide information at your own risk.
 

If you do not agree with our Privacy Policy or any updates to it, you should stop using the Site and Services. If we make material changes to the Privacy Policy, we will endeavor to provide notice or obtain consent as required by law.
 

The current Privacy Policy is available at https://www.eightpointsolutions.com/privacy-policy (or such other URL as we may designate). We encourage you to read it carefully. If you have questions about our privacy practices, you can contact us as indicated in the Privacy Policy or using the contact information provided in Section 22 of these Terms.

16. Termination

By Company: Eight Point Solutions reserves the right to terminate or suspend your access to the Site and/or Services (including your user account, if you have one) at any time, with or without notice, and for any reason, including if we, in our sole judgment, determine or suspect that you have violated any provision of these Terms or have engaged in any conduct that we believe is unlawful, unethical, or otherwise inappropriate. We may also terminate or suspend your access if required by law (for example, due to an order by law enforcement or court), or due to technical or security issues.
 

If you have paid for a course or service and we terminate your access due to your breach of these Terms or misconduct, you will not be entitled to any refund of fees paid. If termination is for any other reason (not related to your breach or misconduct), we will handle any refund obligations in accordance with Section 13 (for instance, if we terminate an ongoing service without cause, we may issue a pro-rated refund for the unused portion).
 

By User: You have the right to stop using the Site and Services at any time. If you have an account, you may terminate it by contacting us with a request to delete or deactivate your account. If you simply stop using the Services or uninstall any EPS applications, these Terms (and any ongoing obligations herein) will continue in effect until and unless you explicitly terminate your account or we terminate your access. Please note that terminating your use of Services or deleting your account does not entitle you to any refund of fees already paid, except as provided in Section 13 or required by law.
 

Effect of Termination: Upon any termination of this Agreement, whether by you or by us, the rights and licenses granted to you under these Terms will immediately cease. You must stop all use of the Site and Services, and if we request, return or destroy any Confidential Information or proprietary materials in your possession. Any provisions of these Terms which by their nature should survive termination (including, by way of example, Assumption of Risk, Disclaimers, Limitation of Liability, Indemnification, Intellectual Property provisions, and Governing Law) will survive and continue to be enforceable after termination.
 

Eight Point Solutions also reserves the right to disable or delete your account (including any associated data or content) in conjunction with a termination. We are not liable to you or any third party for termination of your access or deletion of your account, provided we act in accordance with these Terms and our Privacy Policy.
 

Suspension: In lieu of termination, we may elect to suspend your access to the Site or certain Services if we suspect violations or to prevent damage, while we investigate or await resolution. Suspension may involve your account being locked or your access privileges being reduced.
 

Even after your access or account is terminated, you may still be bound by obligations you incurred or by provisions of these Terms. For example, you remain responsible for any fees incurred before termination, and any liability you may have caused to EPS or others (like an indemnification obligation) survives.
 

If you wish to obtain data you have stored on our Services (such as certificates earned or records of completion) after termination, contact us. We may or may not be able to assist, depending on the circumstances and as permitted by law or our data retention policies.

17. Force Majeure

Eight Point Solutions shall not be held liable or responsible for any failure or delay in our performance under these Terms (including providing access to the Site or conducting a scheduled training or service) when and to the extent such failure or delay is caused by circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters (e.g., fires, floods, earthquakes, severe weather), public health emergencies or pandemics, acts of government or regulatory authorities (including laws, orders, regulations, or directives), war, terrorism, or civil unrest, labor strikes or labor disturbances, supply shortages, power outages or utility failures, cyber-attacks or unforeseen technical failures, or any other cause, whether similar or dissimilar, beyond our reasonable control (each, a “Force Majeure Event”).
 

During a Force Majeure Event, our obligations under these Terms will be suspended to the extent affected by the event. We will make reasonable efforts to mitigate the effects of the Force Majeure Event and to resume full performance as soon as reasonably possible. For example, if a live training session is canceled due to a Force Majeure Event (such as a hurricane or government-mandated shutdown), we will attempt to reschedule the session or make alternative arrangements (such as virtual training, if feasible).
 

If a Force Majeure Event continues for an extended period such that it becomes impossible or impractical for us to fulfill a portion of the Services you have paid for, we will work with you in good faith to find a fair resolution (which might include rescheduling, substitution of a similar service, or a partial refund, at our discretion and subject to Section 13’s refund policies where applicable).

You agree that Eight Point Solutions will not be liable for any damages, losses, or inconveniences resulting from a Force Majeure Event, as these events are outside of our control. This clause does not excuse your obligation to pay for services already received, but it may delay your ability to receive services until the event is resolved.

18. Governing Law and Jurisdiction

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or relating to the Site, Services, or these Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction. As a company registered in and operating from Maryland, we also comply with applicable Maryland laws; however, for purposes of contractual interpretation and enforcement, Delaware law will primarily govern these Terms.
 

If you are accessing the Site or Services from within the United States, you acknowledge that your rights and obligations under these Terms are subject to U.S. federal law and Delaware state law. If you are a consumer residing in Maryland or another state, you may have certain rights or protections under the consumer protection laws of your state of residence; nothing in these Terms is intended to waive any minimum protections to which you are entitled under such laws. In the event Delaware law is deemed not to apply to a particular claim by a consumer because of mandatory local law, then that claim shall be governed by the laws of the state in which the consumer resides (but in all other respects, Delaware law will govern these Terms).
 

Jurisdiction and Venue: You agree that any legal suit, action, or proceeding arising out of or related to these Terms or the use of the Site or Services shall be brought exclusively in the state or federal courts located in either (a) the State of Delaware or (b) the State of Maryland, whichever forum the Company selects in its discretion or as appropriate based on the nature of the dispute. You consent to the exercise of personal jurisdiction by and venue in such courts, and waive any objection to the convenience of such forums. You agree not to argue that such courts are an inconvenient forum or improper venue for any such action, to the maximum extent permitted by law.
 

However, we retain the right to seek injunctive or equitable relief in any jurisdiction to prevent or stop infringement of intellectual property rights (as that could cause irreparable harm requiring immediate action), or to enforce any court judgment obtained.
 

International Use: Eight Point Solutions makes no representation that the Site or Services are appropriate or available for use in locations outside of the United States. Those who choose to access the Site from outside the USA do so at their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

19. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, then that provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect. In such case, the invalid or unenforceable provision shall be interpreted, to the extent possible, to achieve the objectives of the original provision (as intended by the parties) to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
 

The parties further agree that if any provision of these Terms is deemed invalid or unenforceable, a suitable and equitable provision shall be substituted in order to carry out, to the extent valid and enforceable, the intent and purpose of the original provision. This Terms of Service is intended to be interpreted and enforced in such a manner as to make it valid, legal, and enforceable to the broadest extent possible under applicable law.

20. Survival

Any provisions of these Terms which by their nature should survive termination (or expiration) of this Agreement shall so survive. Without limiting the generality of the foregoing, the parties agree that the following sections shall survive any termination or expiration of these Terms: Assumption of Risk (Section 9), Disclaimers (Section 10), Limitation of Liability (Section 11), Indemnification (Section 12), Payments, Refunds, and Cancellations (Section 13) (with respect to any outstanding payment obligations or refund limitations as applicable), Governing Law and Jurisdiction (Section 18), Severability (Section 19), Survival (Section 20), Contact Information (Section 22), No Waiver (Section 23), Assignment (Section 24), Electronic Communications and Records (Section 25), and Entire Agreement (Section 26), as well as any other provision that by its terms or nature is intended to survive.
 

Survival of these provisions after termination is necessary to give full effect to the parties’ rights and obligations intended under these Terms.

21. Modifications to Terms or Services

Eight Point Solutions reserves the right to modify or update these Terms of Service at any time. If we make material changes, we will post the updated Terms on the Site with a new “Effective Date” (and we may, at our discretion, also provide additional notice, such as by email to registered users or a pop-up notification). It is therefore important that you review these Terms periodically for any updates or changes. Continued use of the Site or Services after any modifications to the Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Site and Services.
 

We also reserve the right to modify, suspend, or discontinue the Site or any Services (in whole or in part) at any time, temporarily or permanently, for any reason (such as to implement updates, perform maintenance, or adjust our offerings). While we will attempt to provide advance notice for significant changes when feasible, we are not obligated to do so. You agree that Eight Point Solutions shall not be liable to you or to any third party for any modifications, price change, suspension, or discontinuance of the Site or any Service.
 

Your continued enrollment in a course or use of a Service following the posting of any changes to these Terms will signify your acceptance of those changes. If we have specific contract terms individually negotiated with you (for instance, a separately signed training or consulting agreement), those terms will govern to the extent they expressly supersede these Terms, but otherwise this Agreement will still apply.
 

For clarity, no unilateral change will retroactively modify dispute resolution provisions for already-pending disputes unless the parties expressly agree otherwise.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service or need to contact us for any reason, please reach out to us using the following contact information:
 

• Company Name: Eight Point Solutions LLC

• Registered Business Address: 7404 Executive Place, 5th Floor, Suite L-17, Lanham, MD 20706, USA

• Email: info@eightpointsolutions.com

• Telephone: +1 (410) 525-5775
   

When contacting us, please include your name and contact information, and, if you are writing about a specific issue, please provide as much detail as possible (e.g., the date of course or transaction, any relevant account info, and a description of your question or concern). This will help us address your inquiry more effectively.
 

For formal legal notices (e.g., subpoenas, legal claims, alleged infringement notifications), you should send them to the address above, Attn: Legal Department. We may also designate an alternative address for legal notices by updating this section of the Terms or via our Privacy Policy for certain requests (such as DMCA takedown notices).
 

Eight Point Solutions values open communication and will make a good faith effort to respond to inquiries promptly, typically within normal business hours.

23. No Waiver

No waiver by Eight Point Solutions of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of that term or condition or a waiver of any other term or condition, and any failure of Eight Point Solutions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
 

In other words, if we do not enforce a provision of these Terms in a particular instance, that does not mean we have waived our right to enforce it in the future. For example, if you violate these Terms and we do not immediately take action, we still reserve the right to enforce that provision or take action for that violation or any similar violation at a later date.
 

All waivers must be in a signed writing by an authorized representative of Eight Point Solutions to be legally binding. Any waiver that is granted shall be limited to the specific circumstances and shall not imply or constitute a continuing waiver in other circumstances.

24. Assignment

You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without the prior written consent of Eight Point Solutions. Any attempted assignment, transfer, or delegation in violation of this provision shall be null and void and of no legal effect.
 

Eight Point Solutions may freely assign or transfer this Agreement, in whole or in part, without notice to you or your consent, including to any affiliate or subsidiary, or to an acquirer of all or substantially all of the Company’s equity, business, or assets, or as part of a merger, reorganization, or other corporate transaction. These Terms shall inure to the benefit of and be binding upon each party’s respective permitted successors and assigns.
 

Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their successors, and permitted assigns. If any assignment occurs, the assigning party (if the User) remains responsible for obligations incurred before the assignment, and the assignee (if the Company) will assume the rights and obligations under these Terms.

25. Electronic Communications and Records

Consent to Electronic Communications: By using our Site and Services, you consent to receive communications from us electronically, such as via email, text message, platform notifications, or by us posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This includes, but is not limited to, receiving invoices, receipts, course information, updates to these Terms or other policies, and any other transactional or account communications.
 

Electronic Signatures: You agree that, to the extent permitted by applicable law, any agreements or signatures you provide electronically (for example, by clicking “I Agree” or checking a box that indicates your consent, or by using an e-signature service) are the legal equivalent of your manual signature. You will be bound by and accountable for all such agreements and signatures. Pursuant to the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and similar applicable laws, you acknowledge that electronically signed contracts, and documents provided or made available in electronic form, carry the same legal weight and effect as a physically executed document.
 

Access and Retention: To receive and retain electronic communications, you must have an internet connection and a current web browser, and you must provide us with a valid email address. We recommend that you print or electronically save copies of important communications (like these Terms or payment receipts) for your records. If you are unable to access or retain electronic communications, it is your responsibility to notify us so that we can determine if alternate arrangements are necessary (although we are not obligated to provide communications in paper form unless required by law).
 

Withdrawing Consent: If you wish to withdraw your consent to electronic communications, you must cease using the Services and, if applicable, terminate your account, because electronic communication is a fundamental part of how we operate. We do not provide paper agreements or manual processes except at our sole discretion or where legally required. Any withdrawal of consent will be effective only after we have had a reasonable period to process your withdrawal, and will not apply to communications provided before that time.
 

Hardware and Software: It is presumed that you have adequate hardware and software to access electronic communications (including the ability to view PDF documents). We are not responsible for any failure of your email or device to receive communications, so please ensure info@eightpointsolutions.com is marked as a safe sender and keep your contact information up to date.
 

By agreeing to these Terms, you confirm that you are able to access and review electronic communications and that you understand the foregoing terms regarding electronic communications and records.

26. Entire Agreement

These Terms of Service, together with any documents expressly incorporated herein by reference (including our Privacy Policy, and any additional terms and conditions or agreements for specific Services or promotions that are provided to you and expressly reference these Terms), constitute the entire agreement between you and Eight Point Solutions LLC with respect to the subject matter hereof. This Agreement supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site and Services.
 

Each party acknowledges that, in entering into this Agreement, neither party has relied upon any statement, representation, warranty, or agreement of the other party except for those expressly contained in these Terms. No oral or written information or advice given by us or our representatives shall create any additional warranties or in any way increase the scope of our obligations under these Terms, except to the extent we expressly incorporate such information or advice in a signed writing amending these Terms.
 

In the event of a conflict between these Terms and any other terms posted on the Site or agreed in writing (such as terms of a specific training enrollment form), these Terms shall control regarding general use of the Site and Services, except that a signed, special agreement for a particular service or a mandatory local law may override these Terms but only with respect to the specific subject matter of that special agreement or law.
 

No Third-Party Beneficiaries: Nothing in this Agreement shall be deemed to confer any rights or benefits to any third party (except where explicitly stated, such as indemnitees under the Indemnification section), and this Agreement is solely for the benefit of you and Eight Point Solutions (and our permitted successors and assigns).